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CRM Survey

A few short questions about your CRM system, how you use it and what you run into. We want to understand better how organisations use their CRM in practice.

01

Company information

How many employees does your organisation have? *

In which sector does your organisation operate? *

02

Current CRM environment

Which CRM system do you currently use? *

How many active users does your CRM have? *

Which CRM modules does your organisation use? *

Select all that apply

03

Cost and return

What are the total annual costs of your CRM platform? *

Including licences, consultancy, support and add-ons

How satisfied are you with the value for money? *

Very dissatisfiedVery satisfied

What percentage of the available CRM functionality is actually used? *

Do you still keep customer data in Excel alongside the CRM? *

50%
No, neverPartlyYes, structurally
04

Challenges

What are you currently running into? *

Select all that apply

Which processes currently take place outside the CRM? *

Select all that apply

05

Interest in Custom CRM

Are you considering replacing your current CRM within 24 months? *

50%
NoMaybeJa

Which benefits of a Custom CRM appeal to you most? *

Select all that apply

Anything else you'd like to share? (optional)

06

What is your email address?

Leave your email address to complete the survey.