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DATAGROVE

Datagrove

CRM Survey

A few short questions about your CRM system, how you use it and what you run into. We want to understand better how organisations use their CRM in practice.

1

Company information

How many employees does your organisation have? *

In which sector does your organisation operate? *

2

Current CRM environment

Which CRM system do you currently use? *

How many active users does your CRM have? *

Which CRM modules does your organisation use? *

Select all that apply

3

Cost and return

What are the total annual costs of your CRM platform? *

Including licences, consultancy, support and add-ons

How satisfied are you with the value for money? *

Very dissatisfiedVery satisfied

What percentage of the available CRM functionality is actually used? *

Do you still keep customer data in Excel alongside the CRM? *

50%
No, neverPartlyYes, structurally
4

Challenges

What are you currently running into? *

Select all that apply

Which processes currently take place outside the CRM? *

Select all that apply

5

Interest in Custom CRM

Are you considering replacing your current CRM within 24 months? *

50%
NoMaybeJa

Which benefits of a Custom CRM appeal to you most? *

Select all that apply

Anything else you'd like to share? (optional)

6

What is your email address?

Leave your email address to complete the survey.